Frequently Asked Questions

Browse or search for your book, add it to cart, and proceed to checkout. You can pay via UPI, Credit/Debit Card, Net Banking, or Cash on Delivery.

Yes! COD is available on most pin codes across India. You can check COD availability by entering your pin code on the product page before ordering.

Orders can be modified only before dispatch. Please contact us immediately at support@bookshops.in or WhatsApp +91 99446 78357 if you need to change your order.

We accept UPI (GPay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery.

Yes. All payments are processed by Razorpay, which is PCI-DSS Level 1 certified. We never store your card details on our servers.

Yes. A digital invoice is emailed to you after your order is confirmed. You can also download it from your account dashboard under My Orders.

Shipping is FREE on all orders above ₹499. For orders below ₹499, a flat ₹49 shipping fee applies. No hidden charges.

Orders are dispatched within 1–2 business days. Delivery takes 2–4 days for metros, 3–6 days for other cities, and 5–10 days for remote areas.

Once dispatched, you will receive a tracking number via email and SMS. You can also track your order from the Track Order page or your account dashboard.

Yes, we deliver to all serviceable pin codes across India via Shiprocket (Bluedart, Delhivery, Ecom Express, and other carriers).

Contact us within 15 days with a photo of the damage. We will arrange a free replacement or full refund immediately.

We offer a 15-day return window from the date of delivery for damaged, wrong, or defective books. Please see our full Returns Policy for details.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount is credited back to your original payment method.

No. If the return is due to our error (damaged, wrong book), we arrange and pay for the reverse pickup. You do not pay anything.

We do not accept returns for change of mind or personal preference. Returns are accepted only for genuine issues (damage, wrong item, defective printing).

Yes. We sell only 100% authentic, brand-new books sourced from authorized publishers and distributors. We do not sell pirated or second-hand books.

All books on BookShops.in are brand-new and in excellent condition. We do not sell used or second-hand books.

You can contact us at support@bookshops.in with the book title and ISBN. We will check availability and notify you when it is back in stock.

Currently, our catalogue primarily features English-language books. We are working on expanding our collection to include regional language titles.