Cengage Learning
A Guide to Customer Service Skills for the Service Desk Professional (English, Donna Knapp)
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Product Description
About the Book
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New i…
ISBN: 9781285063584
Book Specifications
| ISBN-13 | 9781285063584 |
| ISBN-10 | 1285063589 |
| Publisher | Cengage Learning |
| Category | Cengage Learning |
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