Society & Social Sciences
Class Acts (English, Rachel Sherman)
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Book Details
| ISBN-13 | 9780520247826 |
| ISBN-10 | 0520247825 |
Product Description
About the Book
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how m…
ISBN: 9780520247826
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