Develop Your Assertiveness: 138 (Sunday Times Creating Success)

"Develop Your Assertiveness" by Sue Bishop, published by Kogan Page. Develop Your Assertiveness offers simple techniques to enable professionals, students and job seekers to speak up and say what they mean at work and at home. Packed with examples and exercises, it is a self-help guide covering topics such as: tension control, self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people; triggering positive responses and influencing behavior. This new edition is updated with new examples and case studies on problem people and tricky situations and brief summaries at the end of each chapter. The whole text has been revised to reflect the changes in technology, its use in the workplace and how it can create problems. Bishop touches on topics such as assertiveness online, video conferences, online meetings and advice on what to do when using body language to show assertiveness isn't an option. Book details: 168 pages, published 2013. Order now on BookShops.in with fast, reliable delivery across India.