Dialog-Center-Lösungen Für Banken (English, Detlef Effert | Markus Wunder)

Name: Dialog-Center-Lösungen Für Banken (English, Detlef Effert | Markus Wunder)
SKU: isbn-9783834900548
Price: 3508.00 INR
Availability: InStock
ISBN: 9783834900548

By Detlef Effert | Markus WunderGabler Verlag

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Book Details

ISBN-13	9783834900548
ISBN-10	3834900540

Product Description

About the Book

Das Buch zeigt strategische L�sungen f�r die Integration von Call-Center-Leistungen in derzeitige und zuk�nftige Service- und Vertriebscenter von Banken. Alle Teilkonzepte eines Call-Center-Projekts und ganzheitliche, komplexe Darstellungen von Praxisl�sungen werden unter Ber�cksichtigung von Vorteilen, Erfolgen, Gefahren und Benchmarks dargestellt. Pr�sentiert werden innovative Dialog-Center-L�sungen aus Deutschland, �sterreich und der Schweiz.…

ISBN: 9783834900548

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