Gabler Verlag
Dienstleistungsqualität (English, Manfred Bruhn)
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Product Description
About the Book
Unter verschiirften Wettbewerbsbedingungen auf Markten mit Siittigungserscheinungen und zunehmend ausgereiften Angeboten wird Dienstleistungsqualitiit zum entscheiden- den Erfolgsfaktor im Wettbewerb der Zukunft. Das gilt keineswegs nur fur Untemeh- men, die herkommlich dem Dienstleistungssektor zugeordnet werden (wie Banken, Ver- sicherungen, Hotel- und Gastronomiebetriebe, Verkehrsbetriebe usw.). Auch die indu- striellen Anbieter, die ihre Prod…
ISBN: 9783409136556
Book Specifications
| ISBN-13 | 9783409136556 |
| ISBN-10 | 340913655X |
| Publisher | Gabler Verlag |
| Category | Gabler Verlag |
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