Deutscher Universitatsverlag
Emotionale Determinanten Der Dienstleistungsqualität (English, Dirk Forberger)
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About the Book
Dirk Forberger entwickelt einen Ansatz zur Operationalisierung und Messung der Dienstleistungsqualität, der sowohl die kognitiven als auch die emotionalen Determinanten der Qualitätswahrnehmung berücksichtigt.
ISBN: 9783824472321
Book Specifications
| ISBN-13 | 9783824472321 |
| ISBN-10 | 3824472325 |
| Publisher | Deutscher Universitatsverlag |
| Category | Deutscher Universitatsverlag |
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