Physica-Verlag
Entwicklung It-Basierter Dienstleistungen (English, Klaus-Peter Fähnrich | Christian Van Husen)
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Product Description
About the Book
Einf�hrung.- Das Projekt ServCASE.- Die ServCASE-Methode im �berblick.- Bedarfserhebung.- Ermittlung von Problemfeldern bei der Entwicklung IT-basierter Dienstleistungen.- Software-Service-Co-Design - Zusammenfassung der Breitenerhebung.- Herausforderungen und L�sungsans�tze in der Praxis.- Qualit�tssicherung durch Standardisierung im IT-L�sungsgesch�ft.- IT-Service Management-Konfigurator.- Realisierung eines Kundenservices bei kurzer Time to Ma…
ISBN: 9783790819434
Book Specifications
| ISBN-13 | 9783790819434 |
| ISBN-10 | 3790819433 |
| Publisher | Physica-Verlag |
| Category | Physica-Verlag |
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