
Helping the Difficult Library Patron (English, Linda S. Katz)
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Product Description
About the Book
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and incre…
ISBN: 9780789017307
Book Specifications
| ISBN-13 | 9780789017307 |
| ISBN-10 | 078901730X |
| Publisher | Routledge |
| Category | Routledge |
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