Gabler Verlag
Kommunikationsqualität in Persönlichen Kundenbeziehungen (English, Astrid Frommeyer)
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About the Book
Astrid Frommeyer entwickelt ein Modell zur Messung der fachlichen und pers�nlichen Kommunikationsqualit�t in Kundeninteraktionen aus Kundensicht. Dabei werden die Wirkungen der Kommunikationsqualit�t im Hinblick auf kommunikations-, leistungs- sowie beziehungsrelevante Gr� en, wie z.B. Kommunikationszufriedenheit, Kundenzufriedenheit und Vertrauen, analysiert. Als Basis der empirischen Untersuchung zur Kommunikationsqualit�t in Mitarbeiter-Kunde-…
ISBN: 9783409142885
Book Specifications
| ISBN-13 | 9783409142885 |
| ISBN-10 | 3409142886 |
| Publisher | Gabler Verlag |
| Category | Gabler Verlag |
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