ILR Press
On the Front Line (English, Stephen J. Frenkel | Marek Korczynski | Karen A. Shire)
₹4,702
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Product Description
About the Book
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments--such as variance in authority relations and div…
ISBN: 9780801435874
Book Specifications
| ISBN-13 | 9780801435874 |
| ISBN-10 | 0801435870 |
| Publisher | ILR Press |
| Category | ILR Press |
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