Deutscher Universitatsverlag
Problemlösen in High-Contact-Dienstleistungen (English, Holger Otto)
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Product Description
About the Book
Der Grad des Zutrauens, Ziele erreichen zu können, und der Grad der empfundenen Verpflichtung gegenüber dem Kunden erweisen sich als zentrale Variablen einer nicht nur spontanen Dienstleistungsqualität.
ISBN: 9783824469758
Book Specifications
| ISBN-13 | 9783824469758 |
| ISBN-10 | 3824469758 |
| Publisher | Deutscher Universitatsverlag |
| Category | Deutscher Universitatsverlag |
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