Management
Qualitätsmanagement Im Kundenservice (English, Thomas Stauder)
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About the Book
Qualit�t, Qualit�tssicherung und Qualit�tsverbesserung sind unbestritten wesentliche strategische Erfolgsfaktoren der Unternehmungen, die ihre Wettbewerbsf�higkeit entscheidend zu beeinflussen verm�gen. Dabei steht bisher zu stark die Sachleistung im Vordergrund der Betrachtung, obwohl in unserer Wirtschaft die Verlagerung der Schwerpunkte kaufentscheidender Faktoren zu den Dienstleistungen evident ist. Die vorliegende Arbeit hat es sich zum Ziel…
ISBN: 9783824462032
Book Specifications
| ISBN-13 | 9783824462032 |
| ISBN-10 | 3824462036 |
| Publisher | Deutscher Universitatsverlag |
| Category | Management |
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