Gabler Verlag
Qualitätsmessung in Dienstleistungscentern (English, Sandrina Meldau)
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Product Description
About the Book
In den letzten Jahren ist zu beobachten, dass ein Gro teil der Dienstleistungen das Ergebnis des Zusammenwirkens verschiedener Produzenten an einem Ort darstellt. In diesem Zusammenhang wird von Dienstleistungscentern gesprochen. Messe- und Kongresszentren, Verkehrsflugh�fen, Gro kliniken, Hotelanlagen und Freizeitparks sind nur einige Beispiele. Sandrina Meldau entwickelt ein Qualit�tsmodell, das eine gezielte Steuerung der Qualit�tstreiber eine…
ISBN: 9783834903167
Book Specifications
| ISBN-13 | 9783834903167 |
| ISBN-10 | 3834903167 |
| Publisher | Gabler Verlag |
| Category | Gabler Verlag |
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