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Understanding Reference Transactions (English, Matthew L. Saxton | John V. Richardson)-67% OFF
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Understanding Reference Transactions (English, Matthew L. Saxton | John V. Richardson)

By Matthew L. Saxton | John V. RichardsonAcademic Press
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Book Details

ISBN-139780125877800
ISBN-100125877803

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About the Book

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references cou…

ISBN: 9780125877800

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