Management
Service Chain Management (English, Christos Voudouris | Gilbert Owusu | Raphael Dorne)
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Product Description
About the Book
Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the latest research as well as practical experience from BT, one of the largest European s…
ISBN: 9783540755036
Book Specifications
| ISBN-13 | 9783540755036 |
| ISBN-10 | 3540755039 |
| Publisher | Springer |
| Category | Management |
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